Subject: English Language Test - Abdullah Swalih Mohamed
From: Abdullah Swalih Mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 05:53:46 -0400

| | Foreign Language Screening Test

Name | Abdullah Swalih Mohamed    /  (91) 8943792160    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello (Buyer Name), Oh no, I know that this has to be frustrating to you. I’m happy to help you. I checked the given address and it appears that the courier company has not yet delivered your package. Call them at (provide phone number) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way. Thanks, (Your Name), (Your Business Name)” – Tracking number: 123456780987654321

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for contacting us about your defective [Tv]. We are truly sorry that it did not work as promised. We also apologize for any inconvenience that this has caused for you. Our products go through several quality control checks before they are delivered to customers.
No problem, we will deliver the quality product (TV) as soon as possible.

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