Subject: Trainer Candidate - Shivani Tiwari
From: Shivani Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 04:58:41 -0400

| | Tech Support Test

Name | Shivani Tiwari
E-mail | [email-masked]
Phone Number | (91) 9915551792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Smart air fare | | |
Previous Employer 2 | Advology | | |

If Selected, how much time do you need to join? | Na
Please briefly describe your work experience specifically in training? | Worked as a Quality Analyst, I use to take care of quality and training both
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In previous company, as I was the one who was taking care of quality and training both, had task of completion audits and providing, session within time frame.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is average, great customer service is something when you provide service straight from the heart
What according to you makes you a good candidate for this position? | As I have handled quality and training both, I will be able to manage because I know both department, how they work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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