Subject: Tech Support Candidate - Harshit Sharma
From: Harshit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 03:21:20 -0400

| | Tech Support Test

Name | Harshit Sharma
E-mail | [email-masked]
Phone Number | (91) 7840001191
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intersoft data labs | Incident manager | | 54000
Previous Employer 1 | Rategain travel Teachnologies | Senior Technical Analyst | | 42000
Previous Employer 2 | Hcl technologies | Senior Analyst | | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will be checking first if I am only facing problem or some one else also, also try opening on different device.
2- I will be deleting the browsing history, clear the temp files and cache.
3- I will try to open in the incognito mode.
4-Try restarting the computer and also check for internet connectivity and also look for the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the bluetooth option on the speaker. Then go the setting option on the cellphone  and then turn on the blue tooth . Once it is turned on it will show the device name, then select the device name and hit connect.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listner. I make the customer speak his issue without interrupting in between and then paraphrase the complete scenerio to the customer so that he can know I understood his concern. Then depending upon my technical skills will try to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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