Subject: English Language Test - ASHIQ T
From: ASHIQ T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 03:07:49 -0400

Foreign Language
Screening Test

Name

ASHIQ T
/  (91) 8078116347    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir

I am very sorry you had this experience. It’s always important for us to
resolve inconveniences faced by our customers.

This was likely caused by wrong address with the courier service, but,
regardless, we should have handled this better.

I’ve passed this on to my team – we’ll make sure we use this experience to
grow and learn as a team. Thank you for your patience. If you need anything
else, let me know if I can help.

I apologize again for any inconvenience.

Sincerely

ASHIQ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

“Dear Addul,

I’m so sorry we mixed up your order. I know a mistake like this can be very
upsetting, especially at this time of year.

I’ve checked your order and a TV cabinet without any defect should arrive
tomorrow. If you’d like to track the package, here’s the link you can
use.

I’ll follow up with you tomorrow to make sure you received the correct items.
If you have any questions in the meantime, feel free to contact me directly.

We do have one small favor to ask. Could you please return the unwanted items
within the next 14 days?

Once again, Abdul, I sincerely apologize for the inconvenience.

Sincerely

ASHIQ