Subject: Tech Support Candidate - Sheetal Kumar Sheetal
From: Sheetal Kumar Sheetal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Oct 2021 03:01:07 -0400

| | Tech Support Test

Name | Sheetal Kumar Sheetal
E-mail | [email-masked]
Phone Number | (+91) 8527374596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | | 35000
Previous Employer 1 | Wipro Ltd | Senior Associate | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | According to the error message we will troubleshoot.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open bluetooth on your phone and also open bluetooth on the speaker, you see the device name and there you get an option to connect or pair device, you need to press that option ant the Bluetooth will get connected.
What according to you makes you a good candidate for customer service or technical support job? | Excellent communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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