Subject: Tech Support Candidate - Allan Peter
From: Allan Peter <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Oct 2021 09:18:23 -0400

| | Tech Support Test

Name | Allan Peter
E-mail | [email-masked]
Phone Number | (+91) 9625454358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Civil Lines, Delhi 110054
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
Android Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CCS Global Tech | Account Executive | Currently Working | 26,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I'll make sure that my connection (WIFI/LAN) is connected to the internet. I will try to restart the modem to see if that solves the problem.
Step 2: I'll make sure that I am using the right website address eg: www.ndtv.com or www. ndtv.in.
Step 3: I'll check if my browser (chrome, firefox or edge) is updated to the latest version.
Step 4: if every step mentioned above is in place, I'll try to dive into to the browser settings to see if  I haven't restricted the website in question. I'll also try and clear the cache and cookies of the browser.
Step 5: If nothing works, as a last resort, I'll try to connect to the website via a VPN connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings and click on Bluetooth on your phone.
2. Make sure the Bluetooth speaker is turned on and is in pairing mode.
3. On your phone under the Bluetooth tab click on scan for devices, after a few seconds the speaker's name should appear in the phone settings.
4. Click on the speaker's name and then click pair.
5. You are now connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have always been interersted in technology. Whether they are computers (windows and mac) or mobile phones, technology has always kept me inclined on keeping up with the latest news and trends. I also believe I have the required command and expertise in terms of communication skills required for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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