Subject: Trainer Candidate - Rajesh Raghav
From: Rajesh Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Oct 2021 02:48:53 -0400

Tech Support
Test

Name

Rajesh
Raghav

E-mail

[email-masked]

Phone Number

(+91) 7011731961

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vedevelop IT Services

Business Partner

50,000

Previous Employer 1

ASCME

Corporate Relationship
Manager

13 Sept 2018

83,000

Previous Employer 2

Wipro Ltd

Analyst

4 June
2017

42,000

If Selected, how much time do you need
to join?

immediately

Please briefly
describe your work experience specifically in training?

I have
been training since 2004 related to processes  in different
companies.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

It is not always the case that you are faced with
a difficult assignment just for professional reasons. Your personal life might
sometimes interfere with your career. Due to my health difficulties and poor
time management, I had a backlog of work. Completing the task put me under a lot
of strain and stress. But I concluded that fretting wouldn't help and that I
needed to focus on the tasks at hand. As a result, I jotted out all of the tasks
I needed to do and organized them according to submission deadlines. This
allowed me to complete my responsibilities on time, despite the fact that I had
to push myself to my limitations owing to my health. This taught me how ignoring
a 'prioritizing task' may cost you a lot of money.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

The primary difference between giving "good"
customer service and offering "excellent" customer service is that with the
former, you are likely simply keeping your clients pleased; in the latter, you
are not only keeping them satisfied, but also loyal! This is a crucial
distinction, and one that many service providers fail to recognize.

What
according to you makes you a good candidate for this position?

I am a highly motivated, goal-oriented individual that is
prepared to go above and beyond to achieve my objectives and learn along the
way. I am certain that if given this opportunity, I will excel and provide
high-quality work on time. If given the chance, I would be delighted to
contribute my talents and experiences to your organization.

On a
scale of 1 - 5 please rate your fluency in spoken English

5