Subject: Tech Support Candidate - Anuj Gaur Anuj
From: Anuj Gaur Anuj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 09:31:49 -0400

| | Tech Support Test

Name | Anuj Gaur Anuj
E-mail | [email-masked]
Phone Number | (+91) 8269770096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS LTD. | Asst. System engineer | | 27000
Previous Employer 1 | HCL LTD | Senior analyst | 05 july | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we need to check we have admin access to open that site after that we need to check with different network after that we need to check the group policies.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings turn on bluetooth and search for devices and pair

What according to you makes you a good candidate for customer service or technical support job?

Good presentation skills
Good communication skills
Good software and hardware knowledge
Good problem solving and reasoning capability
Good customer handling skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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