Subject: Tech Support Candidate - Ankit Mangla
From: Ankit Mangla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 08:53:06 -0400

| | Tech Support Test

Name | Ankit Mangla
E-mail | [email-masked]
Phone Number | (+91) 7982295281
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Computacenter | Associate Technical Analyst | 6 December 2021 | 40000
Previous Employer 1 | British Telecom | Associate | 31 March | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I’ll try opening other URLs like google.com and other URLs if they work or not. Then,  I’ll try to open up the ndtv webpage on Another browser to check if it’s browser issue. Then we can check with proxy settings of the browser as Proxies sometimes build conflict in connection. It should ideally fix the issue but issue still there, then we can clear cookies and caches and check and resetting the browser.
The last option would be the rebuild to the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings > Connections/Bluetooth > Scan for devices > Pair device
What according to you makes you a good candidate for customer service or technical support job? | I have empathetic attitude towards the customers and much time convenient to solve Technical problems for the users. I maintain all the SLAs and work in a timely manner in a much professional way.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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