Subject: Tech Support Candidate - Mohit Som
From: Mohit Som <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 08:52:32 -0400

| | Tech Support Test

Name | Mohit Som
E-mail | [email-masked]
Phone Number | (+91) 9015898947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dadri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL | Service Desk Associate | 20-09-21 | 20300
Previous Employer 1 | Karvy Innotech | Senior Assistant | 31-07-20 | 14000
Previous Employer 2 | IDC TECHNOLOGIES | IT Helpdesk Engineer | 31-07-18 | 12700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Need to diagnose the correct error.
Step 2 : Need to reset browser settings.
Step 3: Need to check proxy settings.
Step 4 Need to delete all history and personal settings.
Step 5 Restart the browser and than check.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth option in phone and than scan device and than click on available device and it will connect
What according to you makes you a good candidate for customer service or technical support job? | Active listing and always using closed ended probing on call are the root of good interaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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