Subject: Tech Support Candidate - Tarun Rawat
From: Tarun Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 07:47:02 -0400

| | Tech Support Test

Name | Tarun Rawat
E-mail | [email-masked]
Phone Number | (0120) 8700587395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps that you can follow to troubleshoot the problem :-

1. Check Your Connection and try to open other
websites.
2. Clear cache and cookies from the browser.
3. Try using different web browser.
4. Disable Add-Ons and other interfering Software.
5. Try to open in incognito window.
6. Fix your DNS.
7. Fire up a VPN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.

2. Tap the Bluetooth option.

3. Turn on Bluetooth.

4. A list of available devices will appear.
If your speaker is not listed, press the button on
your speaker that makes it discoverable – it’s
often a button with a Bluetooth symbol on it.

5. On your mobile select your speaker and that’s it,
you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | Because I am a good listener and a patient person who likes to help people while interacting with them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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