Subject: Tech Support Candidate - Udit Suryavanshi Udit
From: Udit Suryavanshi Udit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 07:22:52 -0400

Tech Support
Test

Name

Udit
Suryavanshi Udit

E-mail

[email-masked]

Phone Number

(91) 8810558766

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rackspace

Customer service technician

NA

48000

Previous
Employer 1

NTT Data

Helpdesk Associate

17th Sep 2021

32000

Previous Employer 2

Wipro Ltd

Senior
Associate

16th Jan 2021

16500

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.) I will system is connected to internet or
not.

2.) I will check if any other website like google.com is working or not, if
it’s working than there is outage and www.ndtv.com is not opening.

3.) If any other website is also not working than I will troubleshoot the
network settings to see if any problem is with router or ISP.

4.) If router is working fine wifi is connected but no internet connection than
there is problem from ISP, in this case need to contact ISP.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Switch on bluetooth in both the device mobile and
speaker.

2.) Open mobile Bluetooth settings and search for available devices,

3.) Select the speaker name and then select connect and speaker will be
connected also a beep sound (or voice) will come from speaker after
connection.

4.) A Bluetooth connect icon will appear at the top of the mobile screen after
connection.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good skills, I have good experience in Technical support also I am passionate
about my work and I can manage the work according to the priority of the work as
described. I have good communication skills and have handled customers
globally.

On a scale of 1 - 5 please rate your fluency in
spoken English

5