Subject: Trainer Candidate - Faisal Ata
From: Faisal Ata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 06:32:27 -0400

Tech Support
Test

Name

Faisal
Ata

E-mail

[email-masked]

Phone Number

(86505) 03759

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Technologies

Analyst

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Trained
customer in various application related to project.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult situation is am managing a
government entity client from the begining.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service as per standard SLA.

and great customer service as per customer requirement but not as per policy

What according to you makes you a good candidate
for this position?

I am holding experience with big IT giants Hcl
technologies with a very big project

On a scale of 1 - 5
please rate your fluency in spoken English

3