Subject: Trainer Candidate - Deepak Shukla Deepak
From: Deepak Shukla Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 06:23:35 -0400

Tech Support
Test

Name

Deepak
Shukla Deepak

E-mail

[email-masked]

Phone Number

(+91) 7276000324

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Nashik

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Instakart services Pvt Ltd

Senior executive

Working

30200

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Updating
Rca, Training to new DE, analysis on Business matric and provide solutions how
it can improve, Working on to increase csat performance and NPS, Control over
fake, working on 5'S and kaizen project.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Most critical situation I face was when thier was
load on higher side and  there only 20%manpower availability was thier with me
and task was to clear 85%load.i get success in that but at the start it was
difficult situation for me as it was first time  for me.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

When customer goes in wow
factor by our services then it comes under great and only satisfied then it is
good

What according to you makes you a good candidate
for this position?

My self motivation, My teaching hobby, My good
communication skills and presentation skill. My lean management method the
employee to work. My analytics technique.My leadership ability make me fit for
the situation.

On a scale of 1 - 5 please rate your
fluency in spoken English

3