Subject: English Language Test - Shahina Zafar
From: Shahina Zafar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 05:31:39 -0400

| | Foreign Language Screening Test

Name | Shahina Zafar    /  (0341) 8287379303    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Ma'am/sir,
Thanks for reaching out to us inform us about the inconvenience! You must be feeling really Overwhelmed right now and i understand that. I hope you accept my apology on behalf of the company. I will immediately contact the logistics department to fix this problem as soon as possible.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Thanks for reaching out to us inform us about the inconvenience! First of all i apologize on this situation on behalf of the company. You can definitely return the goods delivered by us on  ###order no. ### . After following the given below steps.
*  open the app.
* Go to home.
* click on my order option.
* click on the need help option.
* click on the replacement option .
If any confusion will occur then contact to the customer care executive any time they will help you and guide you .
Thank you..

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