Subject: Arabic Language Test - OBAIDULLAH OBAIDULLAH
From: OBAIDULLAH OBAIDULLAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 05:21:45 -0400

| | Foreign Language Screening Test

Name | OBAIDULLAH OBAIDULLAH    /  (+91) 7908505407    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Mr...........
I want to congratulate you for purchasing a hand bag from our e-commerce website. We apologize for the inconvenience. Your order was shipped by us and handed over to courier company same day. Our courier tried to deliver the order, but the customer's address as per the courier was wrong. So We request that you share your details at this email. We will try to solve your problem as soon as possible.
thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr Customer,
We apologize from the depth of our heart for the inconvenience. We can understand your problem please wait, our technical team will visit to your house and resolve the matter which you faced.

Thank you

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