Subject: Chinese Language Test - Mohd Shadab
From: Mohd Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 03:33:45 -0400

Foreign Language
Screening Test

Name

Mohd
Shadab    /  (+91) 7897291072    / [email-masked]

Whats your first language

Chinese

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir.

Good evening.

This is inform you that your order was shipped by us and handed over to the
courier company but the address you have given to us is wrong and the courier
company tried to deliver your order but due to wrong address we are not able to
deliver.

so it is request to you that please provide us your correct address we can ship
your order.

Thanks.

M. Shadab Ndawi

customer service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer

Apologies for the inconvenience.

Please share the cabinet serial number so that I can raise your complain.

Also we will assign visit at your place for confirmation

Thank you connecting with us.

Have a nice day