Subject: Trainer Candidate - Kaushal Ojha
From: Kaushal Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 03:13:48 -0400

Tech Support
Test

Name

Kaushal
Ojha

E-mail

[email-masked]

Phone Number

(91) 8882014839

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Retrotech business solutions Pvt Ltd

Manager training and business
development

Currently working

55k

Previous
Employer 1

Mercer Mettl

AM Training and quality

5/02/2021

47K

Previous Employer 2

Concentrix Daksh

Lead Training
and quality analyst

2/6/2019

33K

If Selected, how much time do you need
to join?

85K

Please briefly
describe your work experience specifically in training?

I have
good experience in Training, Quality and Operations and lean six Sigma
certified. Have worked for international and domestic Client like Amazon,Virgin
media,NIIT Ltd.

Have handled team size of 35+ people including trainers and quality analyst.

Created Real time dashboard using Google data studio and quality audit form
using jotform.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Attrition with new hires which can be solved
through EWS(Early warning system).

New hire performance, Leave or attendance issues

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer are those customers who appreciate
you assistance and understand the value of doing the same and further these
customers become great by providing feedback and review

What according to
you makes you a good candidate for this position?

My
experience in all the three vertical like Training/Quality/Operation alongwith
six sigma certification and have worked for BPO/KPO/Sales International and
education sector for NIIT.

On a scale of 1 - 5 please rate your
fluency in spoken English

4