Subject: Tech Support Candidate - Rajat Saxena
From: Rajat Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 01:23:10 -0400

Tech Support
Test

Name

Rajat
Saxena

E-mail

[email-masked]

Phone Number

(+91) 9990177828

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxmi Nagar

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Software Support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

POSIST Technologies

Implementation Consultatant
L2

31000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection,

Check if any blockage if is not set in my personal network

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open your bluetooth setting in our mobile phone,

then pair that bluetooth devices with our phone

then pair it and connect it

What according to you makes you a
good candidate for customer service or technical support job?

Our Simply and lightly voice to handle the any customer

On a scale of 1 - 5 please rate your fluency in
spoken English

3