Subject: Tech Support Candidate - Adarsh Dwivedi
From: Adarsh Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Oct 2021 00:34:46 -0400

| | Tech Support Test

Name | Adarsh Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 8182839399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon sector 54
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | Associate Engineer | Currently working | 14000
Previous Employer 1 | Pamasol Infotech | Desktop Support Engineer | 22 Feb 2021 | 10000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - At first I'll check system connectivity with network.
2 - Then I'll check particular website, which user is trying to open is permitted in office domain or not.
3 - If no. 1 & 2 is positive, then I'll check website in other browser installed in same system.
4 - if it is accessible in another browser, then I'll clear Cache, history & temp files of browser in which user is unable to open it.
5 - if still user is not able to access that website then I'll capture screenshot of error, and search it over Google or ask to Seniors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Power on Bluetooth speaker.
2 - Turn on Bluetooth in Mobile phone & speaker. (In Bluetooth speakers, Bluetooth is mainly by default in ON mode).

3 - then search speaker name in phone & pair it to phone.

What according to you makes you a good candidate for customer service or technical support job?

1 - First thing is since last 14 months, I am working as technical support engineer and supporting my customer in both way over remote application and in premises too.

2 - Second thing is my domain, I have done diploma in network administration with specialization in Ethical Hacking & graduation in Bachelor of Computer Application, so my over all qualification is justifying my role as Technical Support Engineer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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