Subject: Tech Support Candidate - Sachin kant
From: Sachin kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 21:52:11 -0400

Tech Support
Test

Name

Sachin
kant

E-mail

[email-masked]

Phone Number

(201304) 8506801804

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 44

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Oxigen services India Pvt Ltd

Implementation
Engineer

20 October 2021

35000

Previous
Employer 1

Printers tech Pvt Ltd

Senior TSO

22 October
2017

35000

Previous Employer 2

Opus technosoft Pvt
Ltd

Senior TSO

10 July 2017

32000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Solution is always different for every errors but
there is no specific error in the question so I will brief the basic
solution.

I will try to open any other website if it is working then it is confirm that
internet is working fine so I will reopen the browser and try again, and if it
is not working yet then I will try using any other web browser if problem still
persist then I will try disabling the antivirus. We can also check for the
website dependency of flash player or .net supported browsers.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn or bluetooth mode on speakers

2. Turn on bluetooth on phone and search for bluetooth devices available.

3. Select the model name of bluetooth speaker from the list of available
devices.

4. Tap on pair device.

What according to you makes you a
good candidate for customer service or technical support job?

I am technically sound and experienced candidate, and I
patiently listen to the customer problems and provide them the
solution.

On a scale of 1 - 5 please rate your fluency in
spoken English

4