Subject: Tech Support Candidate - Ankita Beniwal
From: Ankita Beniwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 Oct 2021 10:56:03 -0400

| | Tech Support Test

Name | Ankita Beniwal
E-mail | [email-masked]
Phone Number | (122022) 8950282040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
programming languages

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL-Inducts | Business analyst | | 42
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you can view the sites on a different browser, the problem might be with the original browser.

Another thing:
Still can’t view either of the sites? Try this quick fix:

Close your web browser.
Switch off your NOW Broadband Hub at the mains, and then switch it on again.
Re-open your browser.

If these are also not working then we can check the browser setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step:1:-Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
step:2:-
* iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

* Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

My sincerity and commitment to deliver excellence.

Excellent communication skills and possess the knowledge of both tech and non tech  fields.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |