Subject: Tech Support Candidate - Puneet Upadhyay
From: Puneet Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Oct 2021 14:19:17 -0400

Tech Support
Test

Name

Puneet
Upadhyay

E-mail

[email-masked]

Phone Number

(+91) 8743938991

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Varanasi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Go through refresh click and perform advance
click it could show unsafe but troubleshoot process this way.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

On speaker Bluetooth connectivity Futher more on Bluetooth in
mobile phone search speaker identity on phone paring device exchange
data.

What according to you makes you a good candidate
for customer service or technical support job?

Effective
communication

Sound knowledge of technical skills

Confidant behavioural skills

On a scale of 1 - 5 please rate your
fluency in spoken English

5