Subject: Tech Support Candidate - Vaishali Agrawal
From: Vaishali Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 12:52:41 -0400

| | Tech Support Test

Name | Vaishali Agrawal
E-mail | [email-masked]
Phone Number | (91) 9897612951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check your connection.
Step 2: Disable software that might be interfering
Step 3: Try a different browser
Step 4: Check your DNS.
Step 5: Restart your computer
Step 6: Try a different device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on speaker. Put the speaker on pairing mode.
Step 2: Switch on bluetooth on mobile phone
Step 3: Wait for the phone to connect.
Step 4: Play the music

What according to you makes you a good candidate for customer service or technical support job? | Communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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