Subject: Trainer Candidate - Bhavika Mathur
From: Bhavika Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 06:25:15 -0400

Tech Support
Test

Name

Bhavika
Mathur

E-mail

[email-masked]

Phone Number

(91) 7042339609

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Lenskart Solutions Ltd

Customer support executive

Previous
Employer 2

Hinduja Global Solutions

Customer support executive

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in training?

I used to
take internal team meetings and trainings regarding the process.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Once a teammate was leaking company's important
data. I did investigation regarding the same and made sure that the person is
gulity for what he did.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service means understanding customer needs and
requirements and fulfilling them accordingly.

However, a great customer service requires customer's satisfaction. The
customers should be happy with the end result and that can be done by rigorous
follow up.

What according to you makes you a good candidate
for this position?

I have a good experience of not only customer
support but also I was working  as a customer satisfaction officer where my
main job role was to turn the negative customers (who gave bad rating) to
postive ones,which is a very difficult task.

On a scale of 1 - 5
please rate your fluency in spoken English

4