Subject: FW: Tech Support Candidate - Sayyad Afzal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 14 Oct 2021 09:16:11 +0000

Again check for EPOS QIALITY, IF FOR AGET, EXPECTATION?

From: Sayyad Afzal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 October 2021 at 6:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sayyad Afzal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sayyad Afzal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9818903388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi East
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        EyeCareLeaders  Sr. Analyst-L2 Support          55000
Previous Employer 1     Vinculum Solutions      Asst. Manager-Technical Support Nov 2020        45000
Previous Employer 2     Newgen SoftwareTechnologies Limited     Executive-Technical Support     Aug 2018        25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1 : We will try switching the browser to check if that works.
Step2: We will check for other websites
Step 3: Will check our network ping
Step4: Now will check the internet connection status
Step5:We can switch the router/modem off for few seconds and switch in on and will give a retry to access the same.
Step5: We will now connect to the internet service provider
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1:Switch the speaker on
Step2 : Switch the mobile Bluetooth on.
Step 3: Pair the device with mobile Bluetooth
Step 4: Connect the speaker with mobile Bluetooth
What according to you makes you a good candidate for customer service or technical support job? Well in this role one has to be a good listener , patient and must show empathy towards the customer , which in my case ,I do follow these principles.
Secondly extensive experience into support more than 6+ years
On a scale of 1 - 5 please rate your fluency in spoken English  4