Subject: FW: Tech Support Candidate - Somesh Soman
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 14 Oct 2021 09:15:34 +0000

Check this guy for EPOS quality, if for agent, need to know his expectation

From: Somesh Soman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 13 October 2021 at 6:28 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Somesh Soman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Somesh Soman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8447659527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Vikas Puri
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ust global      System engineer Na      58,000
Previous Employer 1     Tech live connect       Senior solution engineer        January 2018    Na
Previous Employer 2     In2it technoligies      Network enginer L1      2017    Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check internet connection
Try incognito mode
Switch browser
Rest browser
Check if the site is working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open notification bar from the top
Press and hold bluetooth symbol
Turn on bluetooth
Select the bluetooth device from the list
Try to pair it and connect
What according to you makes you a good candidate for customer service or technical support job? I have been working in customer support from last 6.5 yrs. i was able to solve all kinds of hardware and software issues faced by the users. And have a good set of communication skill
On a scale of 1 - 5 please rate your fluency in spoken English  5