Subject: Trainer Candidate - Arpit Saxena
From: Arpit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 02:47:12 -0400

Tech Support
Test

Name

Arpit
Saxena

E-mail

[email-masked]

Phone Number

(91) 9599063288

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NCG

Senior Consultant

55000

Previous
Employer 1

Mphasis An HP

SSE

16 Aug 2019

42000

Previous
Employer 2

Mindsquire Technology

Associate

14000

If Selected, how much time do you need
to join?

15

Please briefly describe your work
experience specifically in training?

Having 7 years of IT
Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring
Server, Software Implement, Data Monitoring, Provide Training, & Application
Support to the Client. Excellent capability to explore, learn and understand
newer business domains and technology. Always focus on SLA during completeness
of task.

✓ Experienced in environments of Production Support, Direct Customer
Interaction during Specifications, Development and Project Implementation
phases.

✓ Highly organized Goal-Oriented, Customer-focused, competent team player with
excellent analytical skills.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Having 7 years of IT Experience of Supporting,
Troubleshooting and Deploying Patches and Monitoring Server, Software Implement,
Data Monitoring, Provide Training, & Application Support to the Client.
Excellent capability to explore, learn and understand newer business domains and
technology. Always focus on SLA during completeness of task.

✓ Experienced in environments of Production Support, Direct Customer
Interaction during Specifications, Development and Project Implementation
phases.

✓ Highly organized Goal-Oriented, Customer-focused, competent team player with
excellent analytical skills.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Having 7 years of IT Experience of Supporting, Troubleshooting
and Deploying Patches and Monitoring Server, Software Implement, Data
Monitoring, Provide Training, & Application Support to the Client. Excellent
capability to explore, learn and understand newer business domains and
technology. Always focus on SLA during completeness of task.

✓ Experienced in environments of Production Support, Direct Customer
Interaction during Specifications, Development and Project Implementation
phases.

✓ Highly organized Goal-Oriented, Customer-focused, competent team player with
excellent analytical skills.

What according to you makes you a
good candidate for this position?

Having 7 years of IT
Experience of Supporting, Troubleshooting and Deploying Patches and Monitoring
Server, Software Implement, Data Monitoring, Provide Training, & Application
Support to the Client. Excellent capability to explore, learn and understand
newer business domains and technology. Always focus on SLA during completeness
of task.

✓ Experienced in environments of Production Support, Direct Customer
Interaction during Specifications, Development and Project Implementation
phases.

✓ Highly organized Goal-Oriented, Customer-focused, competent team player with
excellent analytical skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

4