Subject: Trainer Candidate - Mahendra Kumar
From: Mahendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Oct 2021 01:28:07 -0400

| | Tech Support Test

Name | Mahendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9711358301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact India | Manager | | 70,000
Previous Employer 1 | Tvsics | assistant manager | 7th June 2015 | 39,000
Previous Employer 2 | Acme Telepower Limited | Assistant manager | 15 May 2014 | 28,000

If Selected, how much time do you need to join? | 3 months
Please briefly describe your work experience specifically in training? | Team operations and project management
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | High shrinkage in team
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer tells you what you are doing good whereas great customer feels free to share feedback and work as one team
What according to you makes you a good candidate for this position? | My ability to drive change and potential to lead bigger teams
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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