Subject: Tech Support Candidate - ANKIT -
From: ANKIT - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 19:30:49 -0400

Tech Support
Test

Name

ANKIT
-

E-mail

[email-masked]

Phone Number

(91) 9472574972

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

WIPRO

ASSOCIATE

28/09/2021

15500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

There are few steps to troubleshoot the
problem:-

1. Check the web address in the address bar to make sure that you are going to
the right steps.

2. if you are , try to open  the same webpage of another computer connected to
the same network

3. if you can not see any webpage on your computer, check if you are connected
to the internet if you are it might be possible that page is down.

4. Cookies are the file created by the website you have visited to store
browsing information, sometimes broken cookies can also create an error so we
need to clear or delete the cookies

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect a Bluetooth speaker to your mobile phone are:-

1. swipe down  or open setting, touch and hold  the Bluetooth option to turn
on the Bluetooth

2. After that we need to turn on the speaker and we need to switch the speaker
in the Bluetooth mode

3. After that we need to scan the device in our phone, and need to send the
pairing request to the speaker.

4. when your phone and the Bluetooth speaker are connected, the device shows as
connected

What according to you makes you a good candidate
for customer service or technical support job?

it's my
passion  and commitment  to the service  with the sincerity through
acknowledging and emphasizing to the customer whatever they are going through.
For  me, customer engagement  is really  important  because we are  not
just here to answer or resolve the  queries  but also for them  to treat like
a friend not like a robot. Product knowledge , customer handelling skills are
easy to learn but a " can do or willingness to help attitude" are something
that you can do if you are passionate what you are doing.

On a
scale of 1 - 5 please rate your fluency in spoken English

5