Subject: Tech Support Candidate - Vikash kumar
From: Vikash kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 15:33:45 -0400

| | Tech Support Test

Name | Vikash kumar
E-mail | [email-masked]
Phone Number | (+91) 9211889933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | It asst | | 20000
Previous Employer 1 | panex overseas | it asst | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

hum jab bhi koi website open karte he to sabse pehle internet proper work karna chahiye tab hee hum us website ko proper access kar payenge agar hum fir bhi website accsess nahi kar pa rahai he to fir hume check karna hoga ke humare firewall se woo site block to nahi he ya woo website restricted site to nahi hee or system me net ka issue he to pehle hum usse theek karenge or bhi kafi step hote he thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open blutooth option add plz check bluetooth device name and then connect
What according to you makes you a good candidate for customer service or technical support job? | Good skills & good knowledge good experience good voice tone
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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