Subject: Tech Support Candidate - Ayush P Mahar Ayush
From: Ayush P Mahar Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 10:26:22 -0400

| | Tech Support Test

Name | Ayush P Mahar Ayush
E-mail | [email-masked]
Phone Number | (+91) 9582390148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 51, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer care executive | 15, September,2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check if I am connected to a internet connection. After if I am connected to a internet connection then I will try to open a different link like google.com on another website to check if I am able to run other websites.

If the issue still persist then I will try to change the browser and also I can try clear my cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of the speaker and put it on pairing mode.

2. After that on your device switch on the bluetooth from setting and search for the available devices near by.

3. After that you will get the name of the device you want to connect then click on that device name and you are paired now.

What according to you makes you a good candidate for customer service or technical support job?

1. Should be active while communicating with the customer.
2. Should be clear about the customers concern.
3. Good product knowledge is plus.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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