Subject: Tech Support Candidate - Adarsh Markan
From: Adarsh Markan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 09:42:31 -0400

| | Tech Support Test

Name | Adarsh Markan
E-mail | [email-masked]
Phone Number | (+91) 9899695653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agile solution pvt ltd | TSE | 05 Jan2019 | 22k
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We shall. Check for the Error message
2. We shall try another website and different browser
3. If it's no internet connection, We shall no internet troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on phone and search for available Bluetooth devices to connect to OR pair with speaker
2. Make sure Bluetooth section is ON in the speakers settings options
3. If there is any another device connected to speaker via Bluetooth Need to disconnect it

What according to you makes you a good candidate for customer service or technical support job?

1. He/she should be Polite in speaking
2. He/she should be calm headed
3. He/she should never lose temper have patience while. Speaking over the phone

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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