Subject: Trainer Candidate - Vibhor Sharma
From: Vibhor Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 09:12:07 -0400

Tech Support
Test

Name

Vibhor
Sharma

E-mail

[email-masked]

Phone Number

(0) 9810906199

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Employee Pooling Resources

Senior Application
Manager

N/A

Previous Employer 1

Convergys

Customer
service Representative

05/11/2016

Previous Employer 2

N/A

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

Working
on a dedicated software to help the clients proceed with further with their
search criteria.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While managing a team the most difficult
situation was to handle 5 teammates at a single time without prior experience
but slow I learnt how to not get caught in the same situation. The easiest way
was to focus on 3 teammates at a time.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service is where we go an extra
mile to help the customer. For example if a customer is stuck on a step help
them and stay with them till their issue is not resolved, while helping make the
customer feel important by talking about their day or where from where they
are.

What according to you makes you a good candidate
for this position?

With my experience from customer service I learn
many things. I am always eager to learn something new which will help me in some
way.

On a scale of 1 - 5 please rate your fluency in
spoken English

4