Subject: Tech Support Candidate - Somesh Soman
From: Somesh Soman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 08:58:23 -0400

| | Tech Support Test

Name | Somesh Soman
E-mail | [email-masked]
Phone Number | (91) 8447659527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vikas Puri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ust global | System engineer | Na | 58,000
Previous Employer 1 | Tech live connect | Senior solution engineer | January 2018 | Na
Previous Employer 2 | In2it technoligies | Network enginer L1 | 2017 | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connection
Try incognito mode
Switch browser
Rest browser
Check if the site is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open notification bar from the top
Press and hold bluetooth symbol
Turn on bluetooth
Select the bluetooth device from the list
Try to pair it and connect

What according to you makes you a good candidate for customer service or technical support job? | I have been working in customer support from last 6.5 yrs. i was able to solve all kinds of hardware and software issues faced by the users. And have a good set of communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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