Subject: Tech Support Candidate - Sachin .
From: Sachin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 08:31:42 -0400

| | Tech Support Test

Name | Sachin .
E-mail | [email-masked]
Phone Number | (91) 8447397235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether the internet is working or not.
2. Browsers clearly mentions the error via error codes or statements on the screen
3. Search online the error code and go through all the steps it mentions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Long press the power button to turn the Bluetooth speaker in pairing mode or any other button that must be mentioned on the back of the device, if not check online which button is that

2. Turn on the Blue tooth settings on your phone

3. Go to pair new devices option

4. Select your Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

I'm a business graduate having experience in handling a team and people physically or on the phone because I was the Head of the department in Enactus branch of our college, and the Event organizer for Chayankan fest for 3 years.
My college experience made me a patient and understanding individual who knows how to handle customers and how to talk to them, I've also completed my Advance English course from British Council.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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