Subject: Trainer Candidate - Faisal ata
From: Faisal ata <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 07:07:58 -0400

Tech Support
Test

Name

Faisal
ata

E-mail

[email-masked]

Phone Number

(86505) 03759

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Delhi

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl Technologies

Analyst

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

I have
managing a team of engineers and trained various customers in my project related
to project based applications.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

once i was giving training to my clients just
beacuse the clients were the government officials. they were unable to
understand the flow of the applications. So what did over their . I trained the
most intelligent employee perfectly

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

when you satisfy the customer as per their needs
its like great customer service and if you are able to do the same as per the
standard and SLA then its like good customer service.

What according to
you makes you a good candidate for this position?

I always
feel am in learning phase thats why feel myself a learner to in that
environment

On a scale of 1 - 5 please rate your fluency in
spoken English

3