Subject: Trainer Candidate - Vijaylaxmi Mathur
From: Vijaylaxmi Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:37:40 -0400

Tech Support
Test

Name

Vijaylaxmi
Mathur

E-mail

[email-masked]

Phone Number

(91) 9510827269

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sector 74 noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vodafone UK

Sr executive

Working

35000/-

Previous
Employer 1

Iant computer institute

Counsellor

June
2017

18000/-

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Train to
new joiners or the candidate take the lateral movement in new process. Train
them how that process works with classroom training and floor training as
well.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Its when team mates are new and they started
taking their error personally and underestimate Ownself. So at moment is bit
difficult to help them to cheer and let them realise that they are asset to
company.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Customer
service is satisfying the customer by being in process boundaries, it's good
customer service. And when we go extra mile to help customers. That is great
customer service.

What according to you makes you a
good candidate for this position?

I'm dedicated to my job. I
love learning new things every day. And exploring my learning on platform where
everyone can maximum utilise it will be advantage and appreciation to me

On a scale of 1 - 5 please rate your fluency in
spoken English

5