Subject: Tech Support Candidate - Kamlesh Kumar
From: Kamlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:26:52 -0400

| | Tech Support Test

Name | Kamlesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9643979830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Simnovus Tech Private Limited | QA Engineer Trainee | - | 30000
Previous Employer 1 | KloudOne | Software Engineer Trainee | August, 2021 | 18000
Previous Employer 2 | AcIL Technologies | Intern Trainee | July, 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my Device.
2. Make sure the internet connection works.
3. Refresh the page.
4. Make sure JavaScript is enabled.
5. Make sure Cookies are enabled.
6. Clear your cache and cookies.
7. Make sure your web browser is up to date.
8. Restart your web browser.
9. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Experience of developing, enhancing and supporting application systems.
2. Knowledge of development methodologies.
3. Excellent communication skills - good interpersonal and influencing skills.
4. Sound problem-solving and decision-making skills.
5. Be service-oriented and customer-focused.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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