Subject: Tech Support Candidate - Ujesh Koul
From: Ujesh Koul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:11:51 -0400

| | Tech Support Test

Name | Ujesh Koul
E-mail | [email-masked]
Phone Number | (966) 0379964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elitser | Noc engineer | Currently working | 21000
Previous Employer 1 | Wipro technology | L1 noc engineer | Left | 16500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear your cache & cookies & check java script is enable or not. If not then enable it
2.close the browser & open it again
3.Open it again if website still not opens than it may be site problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth speakers & Bluetooth of phone
Search name of your speaker in phone
Click on name of your speaker than your will get connected to speaker through Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Ready to listen customer for providing my 100% support
Keen to learn new things
Ready to work in 24*7 shift

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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