Subject: Tech Support Candidate - Mohammad Asad Nsari
From: Mohammad Asad Nsari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:00:48 -0400

| | Tech Support Test

Name | Mohammad Asad Nsari
E-mail | [email-masked]
Phone Number | (110025) 7219138510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamia nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firt i will open cmd then i will try to ping the address there if it is not pinging then i will check the internet connection by checking the cable is connected properly if the cable is connected then i will check the nic card by pinging loopback address if its also pinging then further i will trouble shoot the problem at router end
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth speaker then on your mobile go to bluetooth menu trun it ON then search for the speaker name on visible connection list then select on the particular speaker name it will start pairing and then it will connect
What according to you makes you a good candidate for customer service or technical support job? | According to me i will good befitted for this role because as working on computer i have realized that i have good troubleshooting skills as due to that i started learning about windows server,active directory,dns,dhcp etc. I have developed quite a lot of interest in that particular feild so i think by polishing my skills in an organization  I will provide good technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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