Subject: Tech Support Candidate - Mahesh Pal
From: Mahesh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 06:00:08 -0400

| | Tech Support Test

Name | Mahesh Pal
E-mail | [email-masked]
Phone Number | (0121) 7417464992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Associate | 22july | 17 k approx
Previous Employer 2 | Byjus | BDA | 2 feb | 38k approx

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check you internet connection if your system is
connected to Internet or not.
2.If connected then check the speed of internet.
3.System might be connected to the network but
Internet may not be available.
4.restricted or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker
2.Go to the bluetooth mode.
3.a list of available devices will appear.
If your device is not available then.
4.Then press and hold the bluetooth button for 5-10
seconds then your speaker will be ready to add a
new device.then
5.Open Bluetooth settings on your phone.
6.Scan for new device.
7.select the speaker you wants to connect.then
8.you will be able to connect bluetooth speaker with phone

What according to you makes you a good candidate for customer service or technical support job?

I have worked as in  HCL as technical associate, i have work experience in the same field.
I have good communication skills.
I can handle customers very well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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