Subject: Trainer Candidate - Mahmood Ali Mahmood
From: Mahmood Ali Mahmood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 05:51:10 -0400

| | Tech Support Test

Name | Mahmood Ali Mahmood
E-mail | [email-masked]
Phone Number | (0091) 908447320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shriram transport finance company limited | Assistant Manager | NA | 19700
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | It's a sales oriented role of team handling. We have to do customer interaction, acquisition, retention and handling for selling as well as cross selling.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most difficult situation arises when your team doesn't get what we deliver. If we ourself give our effort individually as well as a team and yet team doesn't give result then here comes the difficult situation. But in corporate world, situation changes with effort in right direction. I have faced many times when team has not achieved target of lead sourcing. But by giving them correct direction, they have performed well next month. Being a sales personnel no other situation can be as bad of not achieving target .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If you meet customer's expectations then it's a good customer service but if customer only searches you for service then it's the best customer service.
What according to you makes you a good candidate for this position? | A person that is ideal for this position should be available at customer's demand irrespective of date and time. Selling and customer service must not be time constraint
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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