Subject: Trainer Candidate - Jyoti Sharma
From: Jyoti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 05:48:18 -0400

Tech Support
Test

Name

Jyoti
Sharma

E-mail

[email-masked]

Phone Number

(91) 8588967539

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pitampura

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sbicard

Senior executive

27000

Previous
Employer 1

Caretel

Csr

8000

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Process
and product training

Mentoring

Weekly presentation

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

New questions being asked by an employee and also
new scenario. Not so difficult but I could say how I am able to answer at that
moment that can be a good part.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

If customer issue resolved than its a good customer service but
issue will not face by customer and same retained by using services than that's
a great customer service.

What according to you makes you a
good candidate for this position?

Mentoring , presentation
skills , weekly training to team

On a scale of 1 - 5
please rate your fluency in spoken English

5