Subject: Tech Support Candidate - Durgesh Dubey
From: Durgesh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 05:42:56 -0400

| | Tech Support Test

Name | Durgesh Dubey
E-mail | [email-masked]
Phone Number | (91) 9716919820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogent e services | Chat support | 2 September 2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open the browser
Clear the cookies and cache
Reset network settings
Restart browser and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth device
Enable the bluetooth in mobile
Search for available devices
Connect and pair with given bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in given field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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