Subject: Tech Support Candidate - Shivangi Singh
From: Shivangi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 05:39:43 -0400

| | Tech Support Test

Name | Shivangi Singh
E-mail | [email-masked]
Phone Number | (+91) 8299094173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technology | Service desk analyst | | 20k
Previous Employer 1 | 99 digital service | Technical advisor | 22 feb 2021 | 15k
Previous Employer 2 | Priority vendor technology pvt ltd | Associate | | 13k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: clear the cache and delete the temp file by run cmd - ℅temp℅  then check.
Step2: restart the browser and check with other browser also.
Step 3: ping on command promt - ping www.ndtv.com. if it gives the response as request time out. It means server is not responding for that website.
If it gives response with IP ADDRESS THEN we need to escalate that ticket to L2 support because server is responding but website is not working.
Step 4: check by tracert cmd on cmd prompt it will give you the exact path where server is not responding.
Take screen shot and escalate.
Step 5: we try to check server healthcheck also.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 :if device is wireless then turn on the Bluetooth option for both phone and that device.
Step 2: search that device in mobilephone.
Step 3 : pair with the device.
Step 4 : if device is wired then connect with the wire to that device.

What according to you makes you a good candidate for customer service or technical support job?

1 : communication should be fluent.
2 : Co-ordinative with other team.
3 : should have convincing power.
4 : customer handling
5 : technically knowledgeable.
6  : remotely supportable.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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