Subject: Re: Trainer Candidate - Neville Madraswala
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 13 Oct 2021 01:41:52 -0700 (MST)

For EPOS he is not fit. Because he do not have tech support experience. Rest he do not have any experience in quality and training so we can't consider him for Quality as well as. 
For other customer support he looks expensive 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 13, 2021, at 1:57 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for tech support agent/quality 

From: Neville Madraswala < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 12 October 2021 at 11:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Trainer Candidate - Neville Madraswala 

	

	
	
			Tech Support Test 
		
	Name 	Neville Madraswala 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9327102342 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Pune City 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Limited 	Senior Exe 	19/10/2021 	40000 
Previous Employer 1 	Vodafone India 	Senior Exe 	28/09/2018 	32000 
Previous Employer 2 	Panamax Infosoft 	Senior Exe 	10/07/2017 	25000 
	If Selected, how much time do you need to join? 	Need time to relocate 
	Please briefly describe your work experience specifically in training? 	In my first company, it was part of my job profile to conduct training for new joinee 
	Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	Bringing each member to same page. It was a difficult task but we achieved success by having briefing each morning before the shift start. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good is when you achieve your KPI 
Great is when you go out of the way and help 
	What according to you makes you a good candidate for this position? 	Technically sound, eager to learn new things, positive approach or attitude. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5