Subject: FW: Trainer Candidate - Neville Madraswala
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 13 Oct 2021 08:11:40 +0000

Check for tech support agent/quality

From: Neville Madraswala <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 12 October 2021 at 11:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Trainer Candidate - Neville Madraswala

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Neville Madraswala
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9327102342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Pune City
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Limited   Senior Exe      19/10/2021      40000
Previous Employer 1     Vodafone India  Senior Exe      28/09/2018      32000
Previous Employer 2     Panamax Infosoft        Senior Exe      10/07/2017      25000
If Selected, how much time do you need to join? Need time to relocate
Please briefly describe your work experience specifically in training?  In my first company, it was part of my job profile to conduct training for new joinee
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  Bringing each member to same page. It was a difficult task but we achieved success by having briefing each morning before the shift start.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good is when you achieve your KPI
Great is when you go out of the way and help
What according to you makes you a good candidate for this position?     Technically sound, eager to learn new things, positive approach or attitude.
On a scale of 1 - 5 please rate your fluency in spoken English  5