Subject: Tech Support Candidate - Shubham kumar Shubham
From: Shubham kumar Shubham <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 03:53:14 -0400

| | Tech Support Test

Name | Shubham kumar Shubham
E-mail | [email-masked]
Phone Number | (+91) 7488213737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be number of reasons for the error message like internet connection problem, DNS lookup failure, firewall Preventing the site to open, the site must be banned in the country, etc.
Check for the connection first, if it's right then it's time to look for DNS failure. Restart the DNS client
1. Press Windows Key + R then type “services.msc” and hit enter to open the Services window.
2. Scroll down till you find “Network Store Interface Service”.
3. Right-click on Network Store Interface Service and select Restart.
4. Follow the same step for the DNS client and DHCP client in the services list.
If the site is banned from the country the we can use VPN to access that site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth on mobile.
Put speaker in Bluetooth mode.
Pair mobile with speaker.
Mobile and bluetooth are connected.

What according to you makes you a good candidate for customer service or technical support job?

Good technical knowledge.
Fluent speaking.
Fluent writing.
Able to convey what one knows to other.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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