Subject: Tech Support Candidate - Janki Janki
From: Janki Janki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Oct 2021 02:25:31 -0400

| | Tech Support Test

Name | Janki Janki
E-mail | [email-masked]
Phone Number | (91) 9953962154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check my internet connection and after that I will refresh my computer
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First start my computer and put on my speaker and connect from computer to speakers
What according to you makes you a good candidate for customer service or technical support job? | Always smart thinking, and solving customer problems as soon as possible and support them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |